Refund & Return Policy
Introduction
At SHASTA, we are committed to delivering premium-quality Pure Cow Ghee Diya Battis. Your satisfaction is important to us.
Returns
Due to the nature of our products, we generally do not accept returns once the package has been opened or used.
However, returns may be accepted if:
- You receive a damaged product.
- You receive the wrong item.
- The product is defective upon delivery.
Please notify us within 48 hours of receiving your order.
Refunds
Refunds will be processed only after the returned item has been inspected and approved.
If approved:
- Refunds will be credited to the original payment method.
- Processing may take 5–7 business days depending on your bank or payment provider.
Replacement Policy
We will gladly replace products that are:
- Damaged during shipping
- Incorrectly delivered
- Defective on arrival
Replacement requests must include:
- Order Number
- Photos of the product
- Photos of the packaging
Non-Returnable Items
We cannot accept returns for:
- Opened products
- Used products
- Products damaged after delivery
- Orders returned without prior approval
Order Cancellation
Orders can be cancelled only before they are shipped.
Once the order has been dispatched, cancellation is not possible.